Order Management System

An order management system, OMS is a computer software system used in a number of industries for order entry and processing.

Electronic Commerce and Catalogers

Orders can be received from besiness, consumers or a mix of both, depending on the products. Offers and pricing may be done via catalogs, websites or broadcast network advertisements.

An integrated order management system may encompass these modules:

• Product Information (description, attributes, locations & quantities)
• Inventory Availability (ATP) and Sourcing
• Marketing (catalogs, promotions & pricing)
• Customers and prospects
• Order Entry and Customer Service (including returns and refunds)
• Financial Processing (credit cards, billing & payment on account)
• Order Processing (selection, printing, picking, packing & shipping)
• Data Analysis and Reporting
• Financials (accounts payable, accounts receivable and general ledger)

There are several business domains which use OMS for different purposes but the core reasons remain the same:

• Telecom: To keep track of customers, accounts, credit verification, product delivery, billing, etc
•  Retail - Large retail companies use OMS to keep track of orders from customers, stock level maintenance, packaging and shipping
•  Pharmaceuticals and Healthcare
• Automotive - to keep track of parts sourced through OEMs
•  Financial services